Complaints procedure
If you are dissatisfied with your holiday home booking, please contact the local office or its complaints department first. If no solution can be found, you may forward your complaint to customer services, which will review the case with a view to reaching a settlement. If you remain dissatisfied with the resolution, you may submit your complaint to the Holiday Home Rental Complaints Board. In this case, you must write a letter of complaint using the form provided by the Complaints Board. A description of the procedure and a link to the form can be found on this page.
Holiday Home Rental Complaints Board
Amagertorv 9, 2
1160 Copenhagen K
You can also submit your complaint via the EU complaints platform http://ec.europa.eu/odr.